This Shipping Policy applies to all orders purchased on the HARBORPOLO official store, specifying unified rules for order processing, shipping time, shipping scope, freight standards and logistics services.
1. Order Processing Time
After your order payment is successfully confirmed, we will complete order review, product quality inspection, sorting and packaging within 1–3 business days. Orders placed on weekends and U.S. public holidays will be processed on the next working day. All products will be strictly inspected before shipment to ensure intact packaging and qualified quality.
2. Shipping Coverage
We mainly provide shipping services for the United States, covering all states and most regional areas of the U.S. We also support international shipping to most countries and regions around the world. For international orders, customers shall independently bear local tariffs, customs clearance fees and other additional logistics expenses.
3. Estimated Delivery Time
Standard domestic shipping within the United States takes 5–10 business days. Remote areas will have a delay of 2–3 business days due to logistics distribution restrictions. International shipping takes 10–20 business days (subject to customs clearance efficiency). The above time is for reference only, and force majeure factors such as bad weather, customs inspection and logistics system failure will cause uncontrollable delays, for which we are not liable.
4. Shipping Fee Standard
Shipping fees are automatically calculated based on product weight, volume and delivery address at checkout. We will launch regular free shipping and freight discount activities. The specific preferential rules are subject to the real-time activity announcement of the store.
5. Logistics Tracking Service
After the goods are shipped, we will send the official logistics tracking number to your reserved email in real time. You can check the transportation status of your order at any time. Please fill in accurate and complete shipping address and contact information to avoid delivery failure caused by address errors or missed calls.
6. Lost & Damaged Goods Processing
If the goods are lost, severely damaged or missing during transportation, please contact our customer service via email within 48 hours after receiving the goods and provide relevant picture proof. We will verify the situation within 24 hours and provide free re-delivery or full refund services for eligible cases.