Q1: Do your clothes follow US standard sizes? How to choose the right size?
All HARBORPOLO apparel adopts standard US size specifications. Each product page is equipped with a detailed professional size chart including bust, waist, length and shoulder width data. We recommend you compare with your well-fitted daily clothes data to select the size. A 1–2cm manual measurement error is normal and does not affect wearing.
Q2: Why is there a slight color difference between the picture and the physical product?
All product pictures are 100% real-shot. Slight color differences are inevitable due to different screen display effects, shooting light and indoor and outdoor ambient light. This situation does not belong to product quality problems and is not within the scope of return compensation.
Q3: How long will I receive my order after payment?
We need 1–3 business days for order processing and pre-shipment inspection. Standard US domestic shipping takes 5–10 business days. The total delivery cycle is about 6–13 business days. Delivery will be slightly delayed during holidays and shopping peak seasons.
Q4: What should I do if I receive wrong, missing or defective products?
Please take clear photos of the outer package and problematic products within 48 hours after receiving the goods, and contact our official email customer service. We will verify the problem within 24 hours and arrange free re-delivery, exchange or full refund for you.
Q5: Can I modify or cancel my order after payment?
Unshipped orders support free modification (size, color, shipping address) and cancellation. Once the order is shipped, no modification or cancellation is supported. Please contact customer service in time if you need order adjustment.
Q6: How long does the refund take to arrive?
After we confirm the qualified return inspection, the refund will be initiated within 5–10 business days. The specific arrival time depends on the processing cycle of your payment platform or bank, generally no more than 15 business days.
Q7: Do you support international shipping?
Yes, we support global international shipping. International customers need to bear local tariffs, customs clearance fees and other additional logistics costs by themselves, and the delivery time is 10–20 business days.
Q8: How do you guarantee product quality?
All HARBORPOLO products are strictly inspected for fabric, workmanship and appearance before shipment. Focusing on young people’s casual dressing needs, our products adopt skin-friendly, comfortable and durable high-quality fabrics and standardized fine tailoring. If you receive products with quality problems, we support free return and full refund.