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7. FAQ
Q1: Do your clothes follow US standard sizes? How to choose the right size? All HARBORPOLO apparel adopts standard US size specifications. Each product page is equipped with a detailed professional size chart including bust, waist, length and shoulder width data. We recommend you compare with your well-fitted daily clothes data to select the size. A 1–2cm manual measurement error is normal and does not affect wearing. Q2: Why is there a slight color difference between the picture and the physical product? All product pictures are 100% real-shot. Slight color... Read more...
6. Return & Refund Policy
HARBORPOLO adheres to a customer-oriented service principle and provides standardized and humane return and refund services for all customers. All return and exchange behaviors must comply with the following official rules. 1. Return & Exchange Time Limit & Eligibility We support free returns and exchanges within 30 calendar days from the date you receive the goods. All returned products must be kept in brand-new, unused, unwashed and undamaged condition, with original tags, packaging and complete accessories. Fashion accessories must have no scratches, wear or usage traces. Products that do not... Read more...
5. Shipping Policy
This Shipping Policy applies to all orders purchased on the HARBORPOLO official store, specifying unified rules for order processing, shipping time, shipping scope, freight standards and logistics services. 1. Order Processing Time After your order payment is successfully confirmed, we will complete order review, product quality inspection, sorting and packaging within 1–3 business days. Orders placed on weekends and U.S. public holidays will be processed on the next working day. All products will be strictly inspected before shipment to ensure intact packaging and qualified quality. 2. Shipping Coverage We mainly... Read more...
4. Terms of Service
These Terms of Service govern your access to, browsing and consumption behavior on the HARBORPOLO Shopify official website. All users who visit the website, register accounts and place orders shall be deemed to have accepted and abided by all the following terms. 1. User Qualification All products and services on this website are for personal daily consumption only. You confirm that you have reached the legal age of consumption in your region. It is strictly prohibited to use our products and website services for commercial resale, illegal transactions, fraud and... Read more...
3. Privacy Policy
This Privacy Policy applies to all services of the HARBORPOLO official Shopify store. It clearly defines how we collect, use, store, protect and disclose users’ personal information. By browsing our website, registering an account, placing orders and using our store services, you fully agree to all terms of this Privacy Policy. 1. Information We Collect We only collect necessary personal information actively provided by users or automatically generated during service use, including but not limited to: your full name, email address, shipping address, contact phone number, payment information, order transaction... Read more...
2. Contact Us
Brand Name: HARBORPOLO Official Email: PalmiraCrupe4691@hotmail.com Physical Store & Mailing Address: 928 S JACKSON ST APT 2, LOUISVILLE, KY 40203, United States Customer Service Hours: 9:00 AM – 6:00 PM (Eastern Standard Time), Monday to Friday. Closed on weekends and U.S. official public holidays. Contact Guidelines: For product consultation, size guidance, order inquiry, logistics tracking, after-sales service, policy questions, brand cooperation and other related needs, please feel free to contact us via our official email. We guarantee to reply to all valid customer messages within 24 working hours and provide... Read more...
1. About Us
Welcome to HARBORPOLO, your premier destination for authentic American casual fashion designed exclusively for young generations. Born from the classic American harbor lifestyle and preppy street culture, our brand focuses on core American-style casual Polo shirts, while expanding a diverse product lineup including trendy men’s wear, stylish women’s wear, and delicate fashion accessories to fit the daily dressing needs of contemporary young people. At HARBORPOLO, we believe that youth fashion is not about exaggerated trends, but about comfortable, versatile, and high-quality daily styles that integrate classic American leisure aesthetics with... Read more...